The team at Stratigence can import your custom data from other software providers into pracflo. This may be limited based on the format and structure of your existing data. Data import is not a free service and will need to be quoted based on your specific requirements.
Your data will be deleted within 30 days of account closure. If you would like a copy of your data you need to ask us for an export and tell us exactly what data you require. Exported data will be in CSV format. If you wish to close your account, but have us retain your data for future use, we can provide this starting at $10 per year.
SMS messages are used by pracflo for sending group messages to all your staff, shift reminders, open or empty shifts, notification alerts of new cases and for CAD dispatching. SMS messages are billed at $0.10 AUD each message. You can keep track of the messages sent from within your control panel.
We employ a number of security features to ensure your data is safe. All data is encrypted at rest using 256-bit encryption. Our website maintains a strict 256-bit HSTS secure encryption with a web application firewall. We also enforce mandatory two-factor authentication (TFA) by utilising a third party app called authy.
Absolutely. Our standard plans are designed with our most common userbase in mind. However if you require something custom, we are happy to work with you to develop something that fits your business. Please reach out to us with your requirements.